As a Customer Experience Specialist, you will be the frontline voice of Clipt Commerce, ensuring that every customer feels valued and supported. You’ll handle inquiries, resolve issues, and provide guidance across multiple channels, all while representing our brand with professionalism and empathy.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Resolve customer concerns with empathy, efficiency, and a solutions-focused approach.
• Provide product knowledge, troubleshooting assistance, and order support.
• Document and escalate issues as needed to ensure timely resolution.
• Collect customer feedback and share insights to improve products and processes.
• Collaborate with internal teams to enhance the overall customer journey.
• Ensure all customer interactions reflect [Company Name]’s brand values and standards.

Qualifications:

• Previous customer service or customer experience role preferred.
• Excellent communication skills—written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and remain calm in a fast-paced environment.
• Tech-savvy and comfortable learning new software and tools.
• Positive attitude and genuine passion for helping people.

What We Offer:

• Competitive pay and benefits package.
• Opportunities for career growth and development.
• Supportive team environment that values your ideas.